Cisco® SMARTnet™/Smart Care™
SMARTnet gives your IT staff direct, anytime access to Cisco engineers, the Technical Assistance Center (TAC), and an extensive range of online resources. You receive fast, expert technical support, flexible hardware coverage and smart, personalized capabilities to help you resolve critical network issues.
Cisco SMARTnet Provides:
- Global 24-hour access to Cisco Technical Assistance Center (TAC)
- Access to online knowledge base, communities and tools
- Hardware replacement options, including 2-hour, 4-hour, and next-business-day
- Operating system software updates
- Smart, proactive diagnostics and real-time alerts on devices enabled with Smart Call Home™
Cisco Smart Care Service is an innovative new service that:
- Verifies that your network is secure and efficient
- Delivers dashboard visibility into network performance
- Provides information to better manage and improve your network
- Reduces the time and effort necessary to keep your network running optimally
- Allows you to foresee potential problems before they impact your business
- Offers you the combined advantages of Cisco and its partners in a single service offering
